General Service Level Agreement for Hostpro2u

1. HOSTPRO2U is committed to providing a 99.9% Network and Server Uptime for Dedicated Server, Co-Location and Cloud Hosting customers under its General SLA. This translates to a max downtime of 8.76 hours year or 43.2 minutes per month.

2. Uptime and Downtime for Dedicated Server, Co-Location Cloud Hosting

  • i. "Uptime" and "Downtime" refer to the duration the Services are available or unavailable respectively, as measured solely by Hostpro2uís internal monitoring systems.
  • ii. In the event The Customer is affected by Downtime, HOSTPRO2U will credit the Customer a Service Downtime Credit (here by referred as SDC) as determined in Part 4 against the following calendar month's Uptime Fees. Notwithstanding the foregoing, the maximum amount of SDC that can be claimed shall not exceed 50% of the total Monthly Fee for the Service provided, and this is limited to once in a calendar month frequency
  • iii. The Customer agrees that Hostpro2u will not provide any credit against Fees for services which are unrelate