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Q: What is a .mobi site? Why do I need to have a .mobi site? How it differs from my existing website?
A: Since the existence of Internet, all the internet protocols and services are designed for desktop or laptop oriented services, not for mobile devices browsing.
However, the world has changed.
Today, more and more people access to the Internet via their mobile device. The number has increased exponentially.
The existing complex website will not be mobile-friendly, as it has huge graphics, flash, deep-down navigation, frames and etc. Mobile-user will not favor the viewing experience as it does not display approriately on the mobile device. Furthermore, the slow access and long load times will lead to costly mobile bills, thus turning the user away. Therefore, .mobi site is created to combat this issue.
.mobi site is tailored-made for mobile users who browse your website using their mobile device. The content for this site is customized for the mobile device, with the mobile user’s experience and expectation in mind. It is a simplified version of your complex website. All the important and mission critical information will be consolidated and displayed for the mobile users.
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Q: When did .mobi started?
A: .mobi domain name was launched in October 2006. It is the first and only top level domain dedicated to mobile users who access the Internet via their mobile device. More than 500,000 .mobi domain names has been registered in 104 countries as at May 2007**. (** Source: dotMobi, 2007)
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Q: Who needs .mobi site?
A: Any business that wish to reach to 1.3 billion users who will have Internet access on their mobile by 2008* needs a .mobi site. (* Source: GSM Association, 2006)
.Mobi site is the trust-mark for mobile users. It conveys the message to the user that says:“This site will definitely works on my mobile device.”
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Q: What do you offer in you .mobi package?
A: Our .mobi package comes with the following:
.mobi domain name
.mobi site development (3 pages with company logo)
.mobi hosting (4GB web + 2GB email)
It cost RM850 per package per year.
Introduction price for the launching in July is RM600 per package. Reseller gets additional RM100 rebates.
For those customer whom have existing website, we can redirect from the existing website to .mobi site once we detected the user is accessing the website via mobile device. It is just RM50 per domain.
For any additional services or customization, there will be minor pricing incurred:
1. Additional pages: RM100 each
2. Additional graphics: RM50 each
3. Modification of contents: RM50 each
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Q: Can I view my mails from the web?
A: Yes you can, just head to http://webmail.your.domain.name. Please note that any mail not downloaded from the server will count against your mail quota.
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Q: Why do I get "Relaying not allowed" when trying to send emails?
A: Our SMTP servers require our users to authenticate themselves before allowing them to use it. This policy is in place to prevent abuse of Hostpro2u's servers by unscrupulous users particularly spammers. To authenticate yourself, either do
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Database Path e.g. c:\inetpub\abc.com.my\data\abc.mdb Note: we suggest that you put your database file into data directory instead of wwwroot (which is your web root directory) |
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Q: Who do I contact if I believe I have been spammed by Hostpro2u's servers?
A: Send an email to abuse@hostpro2u.com. Please include a sample of the spam email including the email headers. Include the offending email and its headers in your email.
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Q: I am receiving duplicate mail when I retrieve my mail. What's happening?
A: This could be due to a broken network connection while you were downloading your mail previously. As a precaution, the mail server will save all mail downloaded during a broken connection to prevent any mail from being lost.
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Q: When I delete a mail user, does this mean the user's mail is deleted as well?
A: No, this is a safety feature in case of mistakes. Before you delete a user, we suggest you empty that users mailbox first as their mail will still count against your quota even though the user no longer exists.
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Q: I forgot to delete the users email before deleting the email account. What do I do?
A: Simply recreate the user account in mailadmin and log in to webmail to delete all emails.
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Q: Can I have all the mail destined for my domain go to a single mail account?
A: Yes you can. Contact us and ask for a fallback account. This will send all mail destined for non-existing email users in your domain to a single account which you can define.
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Q: Can I have an auto-responder or forwarding for my email account?
A: Yes you can, to do this, log on to mailadmin and click on "forwarding options". Be sure to read the instructions carefully. Remember you must log in as the mail user and not the Mail Administrator.
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Q: Can I forward all emails I receive to another email account and still receive the emails?
A: Yes you can, be sure to click the "copy to self" button when filling in your forwarding information.
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Q: What are aliases?
A: Aliases are virtual email accounts. When you create an alias all mail destined for that alias will be forwarded to your email account. Aliases must be in the form *@your.domain.
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Q: I keep receiving email from support indicating I have exceeded the email quota for my domain, however we do check our emails regularly. What is happening?
A: There are several reasons for this:
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A user using POP3 client software like Outlook can set it to read and download email but still store a copy of the mail on the server to be accessed in the future. |
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Users use our webmail feature only, but they do not delete any emails or download it. |
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Some web mail providers, like Hotmail, allow users to grab mail from our servers and still keep a copy on the server. Therefore the mail server still has a copy of mail that has been read/downloaded. |
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Q: How do I free up these email space?
A: To free up your email server space, you need to educate all your users to NOT leave a copy of read mail on the server. This way, once you login into the e-mail server, you will download the emails and clear up the disk space. Normally, the leave mail on server feature is disabled in most email softwares. In Outlook Express, under Account->Properties->Advanced, there is a check box for "Leave a copy of messages on server". Please uncheck it to stop leaving mail on the server. The other option is to delete the mail through webmail. Mails deleted in webmail are removed PERMANENTLY.
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Q: I want to transfer my existing UUCP email to Hostpro2u. Is there any way to do this with minimal downtime?
A: Yes, you can. You will need to do the following:
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Change your Technical Contact to Hostpro2u. Instructions are available in the MyNIC Related Questions section of this FAQ. |
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We will set up the DNS records in our name servers and put in your existing MX record. |
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Once everything is ready, we will make the necessary name server changes with MyNIC |
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Upon confirmation of the name server changes, you will need to contact support@hostpro2u.com and request a fallback account. You will also need to prepare your internal email gateway to support POP downloads. |
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Do a last download of your UUCP email, once that is done inform Hostpro2u and we will change your DNS MX records once that is done. Please note that for this step you will have to inform us beforehand to coordinate our efforts |
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Q: Currently, my company is using ISDN/Dial Up to connect to my ISP to retrieve email. Only authorized users can do so. Our plan is to create an integrated internal email system flow. We need to have our staff send email out but we don't expect them to send/receive through the company ISDN line individually because we want to restrict their internet access. We need a system that can download all company email from a third-party email hosting server and redistribute them internally according to the individual email account name
A: The following option is a master or catch-all account where you have one internal mail server located at your office which is not online all the time, but will retrieve mail from our mail server at set intervals using the master or catch-all account with a single login and redistribute the email locally at your office.
To setup "Master/Catch all" account with Hostpro2u:
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Create a normal e-mail account via http://mailadmin.yourdomain.com. This will be your "Master/Catch All" Account. |
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Write an email or call our support team and tell us that you need to set "Master/Catch All" account for the e-mail account that you have just created. Our support team will immediately enable this feature for your domain. |
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Setup your internal mail server to meet your requirement that retrieve mail form our mail server and redistribute to your local e-mail account.Please note that Setup of your internal email server is not supported by Hostpro2u Microsoft Exchange |
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Microsoft Exchange server does not have the feature to pull mail from another e-mail server. Therefore you need to install additional software to handle this option. We have a number of successful setups by our clients with PopBeamer.
Besides Microsoft Exchange with Popbeamer our clients have also informed us that they have successfully used the following software:
SendMail for Unix - http://www.sendmail.org
Merak - http://www.merakmail.com
Mdeamon - http://www.deerfield.com
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Q: When can I have my own .mobi site?
A: You can have it now! Just register with us and we will get your site up within 72 hours.
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** User shall provide the company logo and the simplified information to be displayed on the .mobi site.
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