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E-globalfocus offers various types of monitoring service as
illustrated below;
| 1. |
Ping Monitoring |
| |
This basic monitoring solution helps to determine
whether hardware is available to delivery service
to your customer. This solution can help to check
basic service like whether your hardware is powered
when your network connection is active.
Ping monitoring often use to detect hardware device
like router, switch, hub, server and any other hardware
that can respond to ping command. |
| 2. |
Port Monitoring |
| |
Our NOC will check the status of your application
via its application's communication port. For example:
Web server application like IIS or Apache will use
port 80 as communication port. If your web server
application fails, your application communication
port will not responds to our query, hence you will
be notified.
Other common application that can be monitored by
porting monitoring solution includes, FTP, SSH, Telnet,
SMTP, DNS, HTTP, POP, IMAP, DHCP, Radius, LDAP and
many more. |
| 3. |
Application Monitoring |
| |
Application monitoring service is very
usefully when you are using application server like
IBM Websphere, Coldfusion, ASP and Tomcat. Due to its
complexity of this application engine, simple port monitoring
service will not be able to detect any failure from
this application. Our application monitoring solution
can help customer to detect when your application server
fails. |
| 4. |
Database Monitoring |
| |
This database monitoring solution determines whether
your database server is actively responds to database
query. Our solution is very flexible that we can customize
to check all tables structure status or event a query
to match output content.
Our database monitoring solution can cater for database
like Oracle, Informix, DB2, Microsoft SQL, MySQL,
PostgreSQL and any other ODBC compliant database like
Microsoft Access. |
| 5. |
Content
Monitoring |
| |
Our content monitoring can help you check whether
your application is actively serving your right content
by constantly scanning and matching your predefined
content with your current one. Our matching engine
can even detect a minor difference when a character
"a" changes to "A".
This is especially useful to proactively detect common
hacking activity like defacement which will alter
your web pages without your knowledge as your web
server is serving bad content to your customer.
Our content monitoring solution is not limited to
web content monitoring only, we have capability to
check content in Hex format or encrypted format. |
| 6. |
SNMP
Resource Monitoring |
| |
Our dedicated network engineer will help you to install
SNMP service into your server to monitor your resource
usage of your CPU, memory and disk storage. Customer
will be notified when they pre-defined threshold of
your resource limit is reached.
We are able to monitoring any type of device as long
as it supports SNMP. |
| 7. |
Leased
Circuit Monitoring |
| |
When your leased line or circuit is down,
your telecommunication provider will not proactively
notify to take action to resolve your downed circuit.
We can actively monitor your leased line status and
notify your telecommunication provider when is down.
We will provide status report to customer when we
obtain update status progress from your telecommunication
provide until your connectivity is restored.
We can monitor leased line from Telekom Malaysia,
TIME and Maxis. |
| 8. |
Custom Monitoring |
| |
None of our listed solutions can match your requirement.
Please let us know your requirement we can provide customer
monitoring solutions to you.
We are currently monitoring customer solutions like:
- Sort Message System gateway respond which can monitor the delivery performance of an SMS to customer mobile.
- Electrical reader device which periodically send message back to central messaging server.
|
Monitoring Service Category |
NOC |
ONET |
AMT |
ITS |
INS |
MSDR |
UOMT |
Ping
|
Y |
O |
Y |
Y |
Y |
O |
N |
| Port |
Y |
O |
Y |
Y |
Y |
O |
N |
| Application |
Y |
O |
Y |
Y |
Y |
O |
N |
| Database |
Y |
O |
Y |
Y |
Y |
O |
N |
| Content |
Y |
O |
Y |
Y |
Y |
O |
N |
| SNMP |
Y |
O |
Y |
Y |
Y |
Y |
Y |
| Router/LL |
Y |
O |
Y |
Y |
Y |
Y |
Y |
| Custom |
Y |
O |
Y |
Y |
Y |
Y |
Y |
O – Optional, Y – Include, N – Not Available
Note:
NOC – 24x7 Network Operation Center
ONET – On-Site Engineering Team
AMT – Advanced Monitoring Tool
ITS – Incident Tracking System
INS – Instant Notification Service
MSDR – Monthly Service Delivery Report
UOMT – User Online Monitoring Tool
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