E-globalfocus Managed Services is supported by our state-of-the-art 24x7 Network Operation Center (NOC) located in Malaysia’s high tech city, Cyberjaya, with On-Site Engineering Team (ONET) who is obligated to provide service level guaranteed respond when required.
Our Managed Services comes with our advanced technologies tool couple with quality of services that include:
- Advanced Monitoring Tool (AMT) to ensure instant alert notification on each incident
- Incident Tracking System (ITS) with Service Level Guaranteed (SLG) to keep track of each incident process and status.
- Instant Notification Service (INS) to customers via various communication medium like E-mail, SMS or direct phone.
- Monthly Service Delivery Report (MSDR) to customers on detail information on server utilization, service uptime to incident log.
- User Online Monitoring Tool (UOMT) via web site to view latest and instant server utilization, log incident and etc
We handle simple to complex server management and system administration tasks for you. All we need is complete remote access to your servers in order to manage and administrate them. We are responsible to maintain and support the range of software.
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Our skilled database administrator (DBA) can assures customer to fully integrate and operate either their internet or traditional application together with its database is running 24x7x365 without business interruption.
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We will work with customer together to setup your security policy and configuration. After successful configuration, the firewall will be monitored 24x7x365 by our NOC. In addition, E-globalfocus and your firewall vendor proactively update your firewall software* to prevent new potential security threats via a yearly security update from your firewall vendor.
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If you need to connect two or more offices together to build your own network but wondering which type of physical connectivity method would be your best option or which telecommunication provide is available to provide a solution to you? Or what type of router should be deployed in your network and do you have sufficient network engineer to maintain your network.
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From basic monitoring solution to more advance monitoring solutions, our monitoring service helps to determine whether hardware is available to delivery service to your customer. This solution can help to check basic service like whether your hardware is powered when your network connection is active.
Ping monitoring often use to detect hardware device like router, switch, hub, server and any other hardware that can respond to ping command.
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We will work with customer together to setup your router policy and configuration requirement. After successful implementation, the router will be monitored 24x7x365 by our NOC. In addition, we will help to update your router firmware* if there is a new version update available.
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Our basic backup service will oversee and manage the process of customer backup operation. We will conduct these processes according to customer’s predefined schedule or on demand basis.
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