Q: Can I run scripts on the servers?
A: Yes, you can. however, we will monitor all scripts running in our servers and if we find any script(s) taking up an unacceptable amount of time/system resources, and thus violating our acceptable use policy, we will take action including possibly terminating your account.
Q: Can I install a script that queries information from another website if I apply for your webhosting service?
A: This is a violation of Hostpro2u's acceptable use policy .These scripts will spawn into a lot of zombie process when the other host/server is unreachable.
Q: What is multiple host name hosting / multiple domain hosting?
A: This allows you to have more than one website on a single plan. So you will have an additional website sharing disk space with your existing website. The cost is RM100 a year. You must have an existing hosting plan (Standard, Silver, Gold Linux or Windows Web Hosting) to subscribe to this. You will get no additional email or ftp accounts with this.
Q: What is domain redirection?
A: Domain redirection redirects visitors to a domain to another page i.e. visitors to http://domain1.com will be forwarded to http://domain2.com/domain1. However visitors to http://domain1.com/filename.html will get a 404 error even if filename.html exists in the correct directory. Domain redirectioncosts RM30 per year.
Q: Can I track my virtual server statistics?
A: Yes, you can. Usage software is pre-installed for all domains hosted on our servers. You can track your site performance for the past four weeks. However, where possible (see below), we encourage you to download your log files for your own reference. Your statistics is at http://your.domain.name/watch.
Q: Do I have logfile access in order to check my sites statistics?
A: On W2K platforms the logfile is shared among all clients so we can't allow direct access for privacy reasons. However on Linux platforms, you have full access to your log files. Logfiles are located in the /www-logs/archived-logs directory.
Q: I want to switch server platforms (from W2K to Linux or vice versa). Is this possible?
A: Yes, you can switch platforms if you want to, however there will be a RM100 setup fee involved.
Q: Does your servers have audio / video streaming tools?
A: Yes, but only on our Windows 2000 servers.
Q: Is ColdFusion available?
A: Yes, but it is only available to Windows 2000 Gold Plan users.
Q: Can I have an extra ftp account so that my staff are only allowed to access one particular folder in my directory?
A: Yes, you can. It is available for RM100 per year. Contact sales for more information.
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