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Contact Us
(603) 7805 7911(Sales)
(603) 8319 7000 (Support)
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SERVICE INTERRUPTION
Dear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to announce that there is a disruption of its Internet services due to circuit
faults on the SMW3 between Tuas, Singapore and Penang linking Malaysia to Hong Kong and APCN2 near Chongming, China
connecting Malaysia to the United States. As a result, customers using the Internet services may experience slow
browsing while accessing websites hosted in the U.S. and Hong Kong.
In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business
applications linked to the U.S. and Hong Kong may also experience some service degradation.
To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.
Restoration works on the affected cables are already in progress. However, during the restoration process, traffic to
Northern America and Hong Kong may experience degradation. However, traffic to other countries will not be affected.
TM expects complete recovery of its services by 5 April 2009 and will make further announcements on the progress of
the restoration works.
TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services
for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any
Internet related problems.
Thank You.
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